Cookies Policy

(Last update date: December 18, 2023)

Definition

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, smartphones, and other on-line smart devices. These types of files have a variety of functionalities, such as remembering your preferences and chosen web content, assisting you to improve your site experience, as well as offer promotions, advertisements or other web content more relevant to you.

Pixels are small objects embedded into a web page, but are not visible. They are also known as "tags,” “web bugs,” or "pixel gifs." We use pixels to deliver cookies to your computer, monitor our website activity, make logging into our sites easier, and for online marketing activity. We also include pixels in our promotional email messages or newsletters to determine whether you open and act on them.
You can at any time change or withdraw your consent from the Cookies Settings on our website.

Where we use Cookies

We use cookies and similar technologies onto the following online platforms, collectively referred to “hereinbelow, as “Website”:

AIA website (www.aia.gr and m.aia.gr)
Official airport parking website https://secure-parking.aia.gr
ATH mobile applications (on Android and IOS Platforms)
AIA interactive communication platform (AI chatbot)
Corporate platforms.

We use Cookies to:

Facilitate your navigation and experience once visiting our Website;
Create a more secure environment for our visitors;
Analyze how you use our Website which helps us to troubleshoot any problems and to monitor our own performance;
Analyze the use of the Website and to provide you with contents that match your interests
Learn more about the way you interact with our web content so that we can provide a better experience;
Remember your preferences, such as a language, so there is no need for you to customize the Website on each visit;
Optimize any advertisements and offers in relation to the users’ interests and preferences

Types of Cookies

As per their duration:

Essential Cookies: Stored on your device by us, at the time the you visit our Website (using a randomly generated ID) and are deleted automatically after closing the browser.
Persistent Cookies: Stored on your device at the time you visit our Website, record your browsing activity and remain stored after you close your browser.
- Performance/ Statistics & Tracking: Anonymous information on how visitors use our Website and the data is merged with other users to enable us to improve how the site performs. For example, we utilize Google Analytics cookies to help us understand how customers arrive, browse or use our Website and highlight areas where we can improve areas such as navigation, retrieval of Airport related information, marketing campaigns.
- Advertising/Third Party Anonymous information gathered to be used for targeting purposes of promotion advertising campaigns, promotions and retargeting. These cookies may remember the websites you have visited and share them with the third parties such as advertisers. These cookies are used by third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

As per their ownership:

First-Party Cookies: Generated by our us.
Third-Party Cookies: Generated by third-parties without you having visited their websites, using advertisements, targeting pixels or similar technologies to collect marketing-relevant information such as age, origin, gender, and user behavior data, and through this collection are powerful online marketing tools, especially for personalized advertising, promotions and retargeting. Information contained in these cookies is anonymous and doesn't contain your personal data.

Cookies can be "First Party", i.e. set by us, or "Third Party", i.e. placed on your device by another company when you visit our website, for example Google Analytics or Advertising cookies. Third-party cookies may be placed on your device by someone providing a service to us (for example, we use Google Analytics to help us understand how our website is being used) or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the Internet. Because of how cookies work, our website cannot access third-party cookies; nor can other organisations access the data in the cookies we use on our website.

What cookies do we use?

We use two types of cookies, which we describe in this section. You can also find a full list of all different first and third-party cookies that we use in the table below.

Essential cookies. These cookies are required to enable core functionality and allow you to have a seamless navigation. They also help us, as website owners understand how visitors interact with the website, by collecting and reporting statistics information at Google Analytics anonymously. They are automatically enabled when you use this site.
Marketing/ advertising cookies. These cookies are used to track visitors across the website. The intention is to display ads that are relevant and engaging, for the individual user and thereby their use is valuable for publishers and third party advertizers.
Local Storage. In addition to the use of cookies, our Website utilizes the browser's local storage to render the user experience functional (the “Local Storage”). Local Storage is a web standard that allows us to store and retrieve data in your web browser on a session basis. This storage capability is essential for the operation of specific functions on our Website, such as our AI chatbot, by retaining session-related information that is necessary for these functions to operate seamlessly and efficiently. The information we store in Local Storage is strictly limited to non-personal identifiers and session state data, ensuring that your privacy is maintained. This data is used only for the purpose of maintaining the continuity and quality of your interaction with the features that rely on Local Storage for a maximum two months term and is not used for tracking purposes.

Controlling your Cookies Preferences

We have implemented a consent / selection and edit cookies management mechanism, related to the cookies records. Your preferences are retained for a period of 180 days..

Still, you can change the settings on your browser or your connected device to refuse all cookies, indicate when a cookie is being sent to your computer or mobile device, without your explicit consent, or delete cookies every time you finish browsing. Your browser “help” section will normally provide details on how to manage the cookie settings. However, if you choose to reject cookies, as noted above, you may not be able to use certain features of our website, application and services.
More information generally on cookies: www.allaboutcookies.org and www.youronlinechoices.eu.

We may change the terms of our Cookies Policy from time to time. Any revised version will be posted on our Website.

Essentials

Cookie Name

Description

Type

Expiry

FirstThirdParty

pcms_cookie_bot_2fee

Used to remember user cookie preferences

HTTP

6 months

First party

__utmz

Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.

HTTP

6 months

Third party

__utma

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behavior and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customized by website owners.

HTTP

2 years

Third party

_ga_*

Used by Google Analytics to store and count pageviews.

HTTP

400 days

Third party

_fpb

Set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.

HTTP

3 months

Third party

AIA.Authentication

Used for user authentication.

HTTPS

Session

First party

_gcl_gs

Used by Google Ads to provide ad delivery or retargeting.

HTTP

50 days

Third party

ai_session

Used by Microsoft Application Insights to collect statistical usage and telemetry information.

HTTPS

30 minutes

First party

ai_user

Used by Microsoft Application Insights to collect statistical usage and telemetry information.

HTTPS

6 months

First party

_gcl_aw

Used by Google Ads to provide ad delivery or retargeting.

HTTP

50 days

Third party

_gcl_au

Used by Google Adsence to store and track conversions.

HTTP

60 days

Third party

_gac_UA-*

Used by Google Ads / Google Analytics to store and count pageviews.

HTTP

50 days

Third party

__utmc

Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.

HTTP

Session

Third party

__utmb

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behavior and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30-minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit, but a returning visitor.

HTTP

1 day

Third party

_GRECAPTCHA

Used by Google reCAPTCHA v3 for validating that the web site user is human and not a bot.

HTTP

6 months

Third party

cpab

Used as an identification string for the visitor's Session. It is a GUID string.

HTTP

1 year

Third party

.AspNetCore.Correlation.*

Used for user authentication.

HTTPS

15 minutes

First party

_ga

The main cookie used by Google Analytics, enables the service to distinguish a visitor.

HTTP

400 days

Third party

Identity.External*

Used for user authentication.

HTTPS

Session

First party

_track_flight_*

Used to remember flights that user tracks

HTTP

24 hours

First party

_gid

Used by Google Analytics to store and update a unique value for each page visited.

HTTP

1 year

Third party

.AspNetCore.OpenIdConnect.Nonce.*

Used for user authentication.

HTTPS

15 minutes

First party

AIA.BCE

Used during the creation of a parking reservation.

HTTPS

10 minutes

First party